Reptiles, amphibians, and Feeders are all shipped via overnight delivery to your doorstep for a flat $50.99 regardless of how many animals are on your order. For example, if you order one iguana the shipping cost is $50.99, and if you order 100 iguanas the shipping cost is still just $50.99. The quantity, weight, and species of animal is irrelevant.

Feeder cricket and fruit fly orders are shipped via overnight UPS, most other feeder insects are shipped via 2-3 day priority USPS, including roaches, ants, earthworms, mealworms, waxworms, hornworms, etc.

SHIPPING SCHEDULE

We charge a flat $50.99 for overnight delivery to your doorstep, regardless of the number of reptiles, amphibians, or inverts you buy. Please read our shipping information page before ordering.

Monday arrives Tuesday

Tuesday arrives Wednesday

Wednesday Arrives Thursday

Thursday Arrives Friday

Friday Arrives Saturday

If you order after 2pm Monday, will ship Monday to arrive Tuesday.

If you order Saturday, Sunday we will ship on Monday.

All of our live reptile and amphibian order deliveries require a signature at the destination address (feeder orders do not). If no one will be available to receive the delivery, you can opt to have the package held for you at your local FedEx/UPS/USPS facility where you can pick it up directly.

All live animal sells are final and we have a zero return policy once shipped. We do have a live arrival guarantee that applies only to the state of the animal once it arrives at the destination.

Note: All cancelled animal orders will be charged a $20.00 restocking fee regardless of the reason. Fees will be deducted from the refund provided. Why do we charge a cancellation fee? When an order is placed the animal and or goods are reserved and no longer available for sale to other customers. We also incur processing fees and charges when the order is placed that we cannot recover.

Dry Goods

Dry goods can be returned 30 days from the delivery. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your dry goods must be unused and in the same condition that you received them in. They must also be in the original packaging provided.

Note: Perishable items such as isopods, feeder insects and frozen food items cannot be returned. Do to the perishable nature of these items it is impossible for us to offer returns.

Return Shipping
For acceptable dry good(s) returns we will request your order number. Once your order is confirmed you will be sent a return label. You will also be notified of the shipping carrier to tender the package to.

Buyer pays return shipping unless the dry good(s) are deemed defective. A 20% restocking fee will be charged on non defective returns. The restocking fee and return label costs will be deducted from the refund.

Packages returned via “Return to Sender” will be refunded less a 20% restocking fee and our original shipping cost to mail the package.

The time it will take for your return to reach us will vary based on where you are shipping from. We don’t guarantee that we will receive your returned item and are not responsible for lost returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned goods. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment promptly within 5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund, please contact us at sales@reptilesheaven.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@reptilesheaven.com and we will send you a return label.

How do I return live animals?

Reptiles Heavens does not accept returns on live animals. However, if you have an order issue please contact us and we will resolve it. There are two ways to contact us, the first way is to call us at or you can email us at sales@reptilesheaven.com